Client feedback

Choosing the right support when dealing with NHS Continuing Healthcare is an important decision for families.

Below is feedback from clients and some of the people who have contacted Acorn Continuing Healthcare to discuss their situation or seek guidance about care funding.

Fast Track

“Having being told my father was end of life and to apply for Fast Track CHC to fund his care, we were advised who to contact and thought we had an application going through. After a month had passed we spoke to the nursing home and they said they hadn’t heard anything. When we followed it up it seemed like nobody in the our local NHS really knew how to start the process and that the initial application made by the district nurse team could not be found. We found Acorn and they told us they rarely need get involved with Fast Track cases as it should be straight forward, however due to our issues and concerns they agreed to look into this for us. Within 24 hours Acorn had arranged for the Fast Track funding to be put in place and the ICB called us with next steps, funding has also been back dated to the date of our original application. Acorn are now also looking back to see if we should have been funding prior to the end of life diagnosis.” 

Finally

“Following 8 months of stress, worry, sleepless nights and utter disbelief we have finally had the news funding has been approved, and should have been from the first assessment! What we thought was going to be a straight forward process, has been anything but, and can safely say if we not had Acorn on our side we would have buckled and given up many months ago. From our first call until the end, communication has been faultless and nothing has been too much trouble.” 

Relief

“After being faced with weekly fees of £1,550 per week, and told by the NHS discharge teams that the NHS do not pay for care except for end of life, we now find ourself with fully funded care provided and paid in full by the NHS! If we hadn’t have done our own research and had you on our side, we would have paid more than £30,000 in care fees by now after only a few months. We are so pleased with your hard work and commitment to our case, this whole process has been a complete eye opener and I cannot begin to explain the relief we had when we heard the application was a success. We can now focus on looking after my husband. Thank you all! 

Supportive and Helpful Advice

“We didn’t know anything about NHS Continuing Healthcare and felt completely overwhelmed. The advice we received helped us understand the process and what our options were.”

Funding Approval

“We were told by the care home and social worker that NHS funding would only be in place for 3 months following mum’s hospital stay. Having you prepare for and attend the review meeting means funding is now in place for another year. We are so grateful for your help and ability to prepare for and attend the meeting with us at such short notice. We can highly recommend your service and will definitely be in touch again for help with the next review.” 

Clear Explanation of the Process

“Everything was explained in a way that was easy to understand. We felt much more confident about how the CHC process works after speaking with you.” 

Guidance During a Difficult Time

“Trying to understand care funding while dealing with a relative’s health issues is incredibly stressful. It helped to speak with someone who clearly understood the system.”

Professional and Reassuring

“We appreciated the time taken to listen to our situation and advise on what steps might be be best to take.” 

We had no idea funding was available

“We only became aware of CHC when mum’s money had almost run out, after more than 3 years paying for care, we needed to find out how to pay for care fees. A friend put us in touch with Richard at Acorn and we couldn’t believe in all that time we had never heard about CHC. Acorn are now looking into funding for us, they have advised us on what to do next while they look into CHC and have been incredibly supportive with great communication so far” 

To Speak to a CHC expert call 0345 548 0066 or click here to request a call back