How we help
Many families only discover NHS Continuing Healthcare funding after their relative has already moved into a nursing home or care home and care fees are being paid privately.
Understanding whether NHS Continuing Healthcare funding should apply can be confusing. The assessment process involves multiple stages, detailed documentation and decisions that must follow the NHS Continuing Healthcare framework.
At Acorn Continuing Healthcare, we provide experienced and independent support to help families understand their position and navigate the process with clarity and confidence.
📞 Call 0345 548 0066 or click here to request a call backÂ
When Families Contact Us
Families contact us at all stages of the NHS Continuing Healthcare journey.
Some are planning ahead and want to understand how the system works, while others are already dealing with an assessment or appeal.
Common situations include:
• a relative living in a nursing home and paying care fees
• uncertainty about who qualifies for NHS Continuing Healthcare funding
• an assessment already underway with the NHS Integrated Care Board (ICB)
• funding refused following an assessment
• concerns that the decision may not reflect the patient’s care needs
• exploring whether care fees already paid may be recoverable
In each case, our role is to help families understand the position clearly and determine what steps may be appropriate.
📞 Call 0345 548 0066 or click here to request a call backÂ
Understanding Your Situation
Our first step is always to understand the individual circumstances of the patient and their care needs.
During an initial conversation we will discuss:
• the person’s current care arrangements
• their health needs and medical history
• any previous NHS Continuing Healthcare assessments
• the current position with the NHS or local care providers
This allows us to explain how the NHS Continuing Healthcare assessment process works and whether further review may be appropriate.
📞 Call 0345 548 0066 or click here to request a call backÂ
Reviewing the Evidence
In many cases, the only way to properly determine whether NHS Continuing Healthcare funding should apply is to review the available evidence.
This may involve obtaining and analysing:
• medical records
• care home records and care plans
• assessment documentation
• Decision Support Tool (DST) evidence
By reviewing the full picture of the patient’s care needs, we can assess whether the evidence supports eligibility for funding under the primary health need test.
Support Throughout the Process
Every case is different and families require support at different stages.
We provide assistance with:
• preparation for NHS Continuing Healthcare assessments
• reviewing evidence and identifying key care needs
• attending assessments or meetings as an advocate
• challenging decisions through the NHS Continuing Healthcare appeals process
• assisting with retrospective claims for previously paid care fees
Our aim is always to ensure that families understand the process and have the support they need when dealing with complex decisions about care funding.
📞 Call 0345 548 0066 or click here to request a call backÂ
A Personal and Supportive Approach
We understand that dealing with care needs and funding decisions can be stressful for families.
Our approach is designed to provide clear advice, practical support and reassurance throughout the process.
We work with a manageable number of cases so that every client receives personal attention and regular updates.
Many families tell us that simply discussing their situation with someone who understands the system can provide clarity and peace of mind.
Discuss Your Situation
If your relative is suffering with a health need while living in a nursing home or care home and paying for care.Â
📞 Call 0345 548 0066 or click here to request a call backÂ