Client feedback

Choosing the right support when dealing with NHS Continuing Healthcare is an important decision for families.

Below is feedback from clients and some of the people who have contacted Acorn Continuing Healthcare to discuss their situation or seek guidance about care funding.

Supportive and Helpful Advice

“We didn’t know anything about NHS Continuing Healthcare and felt completely overwhelmed. The advice we received helped us understand the process and what our options were.”

Funding Approval

“We were told by the care home and social worker that NHS funding would only be in place for 3 months following mum’s hospital stay. Having you prepare for and attend the review meeting means funding is now in place for another year. We are so grateful for your help and ability to prepare for and attend the meeting with us at such short notice. We can highly recommend your service and will definitely be in touch again for help with the next review.” 

Clear Explanation of the Process

“Everything was explained in a way that was easy to understand. We felt much more confident about how the CHC process works after speaking with you.” 

Guidance During a Difficult Time

“Trying to understand care funding while dealing with a relative’s health issues is incredibly stressful. It helped to speak with someone who clearly understood the system.”

Professional and Reassuring

“We appreciated the time taken to listen to our situation and advise on what steps might be be best to take.” 

We had no idea funding was available

“We only became aware of CHC when mum’s money had almost run out, after more than 3 years paying for care, we needed to find out how to pay for care fees. A friend put us in touch with Richard at Acorn and we couldn’t believe in all that time we had never heard about CHC. Acorn are now looking into funding for us, they have advised us on what to do next while they look into CHC and have been incredibly supportive with great communication so far” 

To Speak to a CHC expert call 0345 548 0066 or click here to request a call back