Our process

Free Discovery Call

We offer a 1 hour free discovery call with one of our experienced NHS CHC experts, this can be carried out over the phone or by video meeting.

Our aim at this stage is to understand the position you or the patient you are representing are currently in and to answer any questions you might have.

Based on your description, we will be able to offer any relevant advice and guidance, then outline how the NHS Continuing Healthcare assessment process is likely to progress, making sure you are fully informed on your available options moving forwards.

Following our call, if you decide on using one of our services, we will provide you with an accurate and detailed quote.

📞 Call 0345 548 0066 or click here to request a call back 

Case Preparation

This will involve us obtaining a mixture of the appropriate third party medical records and care home/care agency records and care plans, along with any details you can provide us with to allow us to gain a thorough understanding of the patient both with written documentation and your personal description.

We will contact the NHS Integrated Care Board (ICB) to update them on our involvement. Once we have a clear understanding of the patient and have determined their health needs, we will feedback on our findings and how best to proceed.

📞 Call 0345 548 0066 or click here to request a call back 

NHS Assessment

Following our case preparation, we can arrange for the NHS Continuing Healthcare assessments to take place. This includes liaising with all of the third parties such as care facilities, NHS ICB’s and Social Services to start the process, or we can pick up where you left off if any NHS assessments have already taken place.

Advocacy

If you have requested to have an advocate, we can attend any aspect of the assessment or appeals process either with you or on your behalf.

Appeals

If you have been denied NHS Continuing Healthcare funding following a negative assessment outcome, we can establish the likelihood of success prior to an appeal. We can prepare for and attend appeals at any stage including Local Resolution Panel (LRP) meetings with the local NHS Integrated Care Board (ICB), or Independent Review Panel (IRP) with NHS England.

📞 Call 0345 548 0066 or click here to request a call back 

Retrospective Claims Service

Our Retrospective Claims Service can assist with the recovery of fees that have already been paid for care following a successful funding outcome, or started as a new claim if a person has passed away. Retrospective claims can be more complex and time consuming. Full details regarding how the process might work for you can be provided during the discovery call.

Fees

We operate on a fixed-fee basis.

We offer a free initial consultation to discuss your situation.

All fees are confirmed at the outset. There are no hidden costs and no variation based on the duration or complexity of the case.

📞 Call 0345 548 0066 or click here to request a call back